IntercomMorgan · Shipping address
Apartment 4B added
UpdatedView update
Shipping address includes Apt 4B. Billing address stays unchanged.
10× more telehealth customers.
Same support team.
Your customers need answers. Your pharmacies need chasing. Your team needs a break. Summer’s AI agents handle telehealth operations for you.
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SummerSupport agent
Morgan
My tracking still says label created. Did my refill ship?
I’ll check with the pharmacy.
Summer: Has order 1038 been collected?
Pharmacy: Yes, at 2:14 PM.
Your refill was picked up at 2:14 PM. FedEx expects delivery tomorrow by 8 PM.
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24/7 support.
Zero extra hires.
Summer fixes the duplicate charge, chases the pharmacy and keeps the refill moving.
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Intercom
Striperefund
Shopifyorder
Twiliotext
Slackteam updateSummerSupport agent
Alex
Charged twice and my refill hasn’t shipped. I’m thinking of cancelling.
I’m checking the extra charge and your refill.
Stripe$119 refunded · RF-1061I’ve refunded the duplicate $119. Pharmacy pickup is confirmed for 2:14 PM. Your regular refill is preserved.
Alex
Thanks. Please keep my plan.
Picked upBrowserPhoneEmailText
Cut support costs by 90%
Handle more customers without adding another salary.
Same workload.
Less overhead.
| Workload | Your team | With Summer |
|---|---|---|
| Customer replies | Work the queue | Handled |
| Pharmacy follow-ups | Call and chase | Handled |
| Portal & billing work | Update by hand | Handled |
Cut support-driven cancellations by 50%.
Fix the charge, update the address, find the report. Finish what the customer asked for.
Stop asking customers to repeat themselves.
SummerSupport agent
Morgan
Please add Apt 4B to my shipping address.
Is apartment 4B correct for this shipment?
Read previous messages
Yes. Please leave my billing address unchanged.
Shipping updatedBilling unchanged
Your shipping address now includes Apt 4B. Your billing address hasn’t changed.
Earlier messages
- Email · Please add Apt 4B.
- Care record · Refill approved.
- Text · I’m leaving Friday.
Shipping updated. Billing address unchanged.
Address changes
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Summer handles data entry, file uploads and follow-ups in your existing portals—even when there’s no API.
▧ Clinical Records Portal□ ×
File Edit View Tools Help
| Visit | Date | Provider |
|---|---|---|
| 2086 | 10/09/2026 | Dr. Chen |
LAB-2086.pdf · Attached to visit 2086
SummerSupport agent
Morgan
Can you add my lab report to my visit?
I’ll upload it to visit 2086.
Uploaded LAB-2086.pdf · Verified
Your report is attached to visit 2086 and available in Records.
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Summer connects your help desk, EHR, care platform and payment tools. Your team stops copying updates between them.
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IntercomBelugaMorgan · Patient profile
Shipping: Apartment 4B
VerifiedView profile
Shipping: Apt 4B.
Billing: unchanged.
Billing address unchanged
Your policies. Your voice.
Summer → Alex · Email
Subject: Your refund is confirmed
I’ve refunded the extra $119.
I’ve stopped that duplicate order. Your regular refill is still scheduled.
From Summer.
Built for telehealth.
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Treatment questions go to your care team, with the conversation attached.
How Summer fits into
your operation.
Connect your tools, share your policies and choose the work Summer handles.
Connect toolsShare policiesChoose work
Pharmacy follow-ups, billing corrections, portal work and customer updates. Clinical decisions stay with your care team.
Yes. Summer works with your existing help desk and care platforms, including portals without an API.
Diagnosis, prescribing and treatment decisions stay with your clinical team. Summer handles the support work around that care.
We work with your team to connect your tools, configure your policies and test your support workflows before launch.
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